There are many reasons why businesses are considering SIP calling as the future of communication. Some of the key reasons are listed below:
Cost-Effective Solution
Count the number of ways you pay, directly or indirectly, for your communications system. This includes the cost of international calls, traditional phone system setup, hardware purchases, maintenance charges, multiple networks, etc.
SIP calling wipes out all these charges by offering you a virtual system on which to make and receive calls. According to Tech.co, businesses who switched to internet-based calling have claimed to save up to 40% on local calls and 90% on international calls.
Here are the different ways SIP calling saves you a big on communication costs:
- SIP eliminates the purchase of equipment because it works on a virtual system;
- SIP turns all calls (local and international) into local calls, resulting in massive savings for your business;
- SIP removes the need for multiple networks, instead offering one centralized network with multiple communication capabilities. Thus, reducing the hardware or maintenance costs to almost zero; and
- SIP cuts out the PSTN gateway, which results in the removal of multiple subscription fees.
- SIP calling offers a higher return on your investment by and big savings compared to a traditional phone system. Its low-cost setup and elimination of hardware and maintenance requirements makes it the first choice of businesses.
Highly Scalable Option
With a growing business comes an increasing need of telephone lines. Waiting for these lines to be set up, installed, and readied for your business not only demands extra room for equipment but also drains your business financially.
With SIP calling, you don’t have to worry about an increase in future expenses as your business needs expand. A single SIP trunk holds an unlimited number of channels. A channel is equal to one incoming or outgoing call.
Because a single SIP trunk carries multiple channels, you don’t need an extra SIP trunk — no matter how many calls you make and receive at a time! New channels can be added to your existing SIP trunk at any time, within hours. No need to wait for and spend more money on physical installations or setups!
Flexibility
Traditional phone systems possess a static nature. You can’t make calls from a traditional phone line to someone who is only available through internet calling. And what about your remote employees? What if they are at a location where traditional calling is next to impossible? The same goes for your customers, too. If any of the contact modes (like instant messaging) are not available on traditional calls, then you can lose the client or some important information from your remote employee.
SIP calling converts your static business communications into flexible ones. It allows you to make calls to anyone with any device—no matter whether it’s an internet-connected device or a normal landline! Apart from that, here are more functions that SIP performs to aid you with offering excellent customer service:
- Identifies users’ location;
- Discover users’ availability;
- Dictates users’ information in real time;
- Reroutes calls if the particular employee is not available to receive the call;
- Enables video conferencing;
- Allows 911 emergency calls;
- Offers call forwarding and recording facilities; and
- Routes calls to different locations or operating centers based on your changing requirements.
Combine all these features, and your business is ready to reach new heights of communication with employees and customers.
Minimal Maintenance
When there is no physical infrastructure requirement, copper lines have been completely eliminated, and adding new channels has become a piece of cake, then what’s left to take care of?
Regarding the nitty-gritty care for your virtual system, SIP service providers can offer you some tools to constantly monitor your communications system and resolve any issues within minutes. Because the system works over the internet, many issues can be resolved on the internet itself.
Enjoy Better Voice Quality
Some business owners are afraid of switching to SIP calling because they worry about losing the sound quality they enjoy with traditional phone systems. If you are worried about this, let me tell you that today’s SIP services come with HD voice quality, extended frequency, and even twice the sample rate of telephonic audio. This means that instead of losing voice quality, you will enjoy better sound and understand clearly what the other person is saying. With SIP calling, you will rarely require the other person to repeat what they are saying.
Never Miss a Call, Client, or Data
Research says that the UK alone loses £90M worth of business each year due to missed phone calls. Another study found that each missed call results in an average loss of £1,200, which rises to £9,000 if your business is not available 24 hours a day.
With a traditional phone system, you can’t be available 24/7, as you can’t carry your office phone with you wherever you go. However, SIP calling makes your business available 24/7/365. You can make or receive calls at any time from any device, like your smartphone, desktop, or landline. No matter where your employees are, they will receive calls the moment they are needed. Even if some employees are not available at the time, SIP calling will reroute the call to an executive who can answer the call immediately.
All in all, whether it’s a remote employee who wants to share data with you or a client who wants to extend a relationship to your business, SIP will never keep you off the grid.
One Centralized Network for All Communication Channels
What does your day look like with traditional phone lines? Do you roam around the entire office in fear of missing calls from multiple communication channels? Does it affect your productivity levels?
Well, SIP calling will put an end to your struggles by giving you a unified communications system to make and receive calls from various channels through a centralized network.
Quick Disaster Recovery
Legacy phone systems are prone to disaster. A single damaged wire can lead to the breakdown of your entire communications system and take days to get it back on track. The matter worsens in cases of sudden accidents, like a fire. It will take ages to repair. Until then, your business will lose tons of profits and suffer financially when you must pay to repair the damage or replace the system.
On the contrary, since it is a part of the internet world, SIP is far more resilient than copper-wire-based telephone systems. It comes with virtually connected wires and minimal hardware requirements that are barely affected by disasters. Even if you face a network problem or a hardware issue, SIP will measure everything to ensure uninterrupted phone calls with the help of rerouting services.
Excellent User Experience
What matters in the end? Giving the best service to your current customers and potential new ones.
Right? Now, combine all the user-relevant amenities of SIP calling, like:
- 24/7/365 availability;
- Zero chances of missing a call;
- Call-forwarding facility;
- Diverse modes of communication, such as video, instant messaging, conferencing, etc.;
- The ability to add more channels within just a few hours during peak seasons;
- Real-time customer history data; and
- Unbeatable sound quality.
If these qualities don’t add up to excellent customer service, I don’t know what will!
Content Source: https://www.cebodtelecom.com/what-is-sip-calling-the-complete-guide/
0 Comments:
Post a Comment