Best Business Phone Service Feature: Call Forwarding

 Whenever you dream of success for your business, you can’t deny the worth of answering all the calls. A missed call is more than what you think. With a missed call, you miss a business opportunity, a customer, and some market exposure. Whether you are a greenhorn or a big gun, you can’t afford to miss all of it.

That’s why you must take appropriate measures to avoid it and ensure that every call is answered properly even if you are out of your office.

In this situation, call forwarding is pure bliss. By using this feature, businesses of all sorts can pick all the calls.

Call Forwarding – A hidden blessing.

Before we understand the worth of call forwarding, let us understand how important a call is for a business.

Almost 80% of business conversation happens on the phone.

Almost 85% of customers won’t call you back even if the call is not answered.

If a call is not answered within 90 seconds, the customer will hang up once and for all.

The above statistics show that the importance of a call for business. Hence, if you want to weave success, you must find ways to get hold of every incoming call. The call forwarding feature is what you need at this point in time.

It is a business phone service feature via which a user can switch between two different phones while calling number remains the same. All the incoming calls can be diverted to any other destination if the mainline is busy or not available to attend. The  call forwarding can be forwarded to a mobile, smartphone, desktop or landline phone number.

As using it is as easy as clapping, businesses with no special technical skills can also get benefitted from this free phone service feature. To activate this feature, you must have a VOIP phone service  from a trusted VoIP service provider. Some providers like Cebod Telecom provides this feature for free.  Once you move your phone service to them,  call forwarding is activated on all your business phone lines automatically.

 

Types of call forwarding 

 Based on under which condition calls will be forwarded, call forwarding is divided into the below-mentioned categories. 

Call Forwarding Always: Under this category, all the incoming calls will be forwarded to the chosen destination. Most of the businesses use this when one line is temporary out-of-order.

Call Forwarding if Busy: If the dialed line is already busy then you can forward the incoming calls to the next available line with this call forwarding option. 

Call Forwarding No Answer: This facility allows a call to get forwarded on another destination if it doesn’t get answered on the mainline.

Call Forwarding Not Reachable: If the main dialing line is not reachable, Call Forwarding Not Reachable forwards the calls on other destinations. 

Call Forwarding Selective: By using this facility, only the calls coming from certain selective numbers will be forwarded to the other destination.

All these Call Forwarding types allows a business to ensure proper and timely call answering operations without making any extra efforts.

Advantages of using call forwarding 

Call forwarding is not a mere telephony feature. It’s an ideal way to get hold of success while keeping the operational cost as low as possible. With the help of this facility, you can enjoy the best of everything. Best sales, best service, best customer supports, and best brand image. Wondering how it happens? Here is our explanation.

Call forwarding helps you to upkeep your promise of 24*7 Availability 

The very first promise that every business makes to its customers is being available around the clock. Call forwarding is the easiest way to stick by your promise no matter what are the situations. With this facility, a business can answer the calls while on the move as well.

For example, your staff has to leave the desk due to any reason; they can forward the incoming calls on their smartphones and answer them. Not only this. You can be at your customers’ service even when situations don’t permit.

Consider having heavy rainfall and roads are blocked. Half of your staff will not be able to report at the office on that day. Now, how will I manage to attend the calls with the lesser workforce?

Well, you need not worry until you have Call Forwarding activated on your main business line. By using this facility, you can transfer the calls coming on the employees’ desks to their mobile phones.

So, even if your team is not available on their desk, they are answering the customers’ call from their living room or any other remote location. Remote location working is a great bliss in many more such situations when staff is not able to report at the office.

Call Forwarding ensures that not a single factor should stop you from being at your customers’ service.

Best customer service is easy to offer 

Customers, for every kind of business, hold the highest importance as they are the one who weaves success. However, having a long list of customers is not enough. You must have a list of satisfied customers. The biggest factor that leads to customers’ dissatisfaction after poor service/quality is how to handle their calls.

If call waiting time is high or calls are not answered then a customer will be put off easily. With conditioned call forwarding, you can put stop on this as the calls will be diverted to any other available destination in your absence. This simply signifies that no call will go unattended and every customer will be happy.

Call Forwarding expands your business reach

Though the sole purpose of Call Forwarding is to ensure proper incoming call handling, it helps you expand your business indirectly. If you are a start-up looking for available opportunities in nearby oversees vicinity, you can use a VoIP phone number, forward the calls on the local business line, and have a global presence.

Using this technique, many small scale businesses were able to expand at a global level with the least possible investments. It also helps you stay away from high call incurring charges involved in long-distance calling.

You can experience a boost in your sales

When all of the above-mentioned things are happening as we have mentioned, no one can ever stop you to reach the top. With a satisfied customer, you will experience customer loyalty in no time. Similarly, offering impeccable customer support, having a global presence, and have a remote work facility without making huge investments ensure that you are keeping your operational costs as low as possible while yielding out the highest ROI. All these factors contribute towards better sales and you grow exponentially.

All of these benefits seem very impressive. Don’t they? However, you can enjoy all of them and many others only if you are availing Call Forwarding facility from the right kind of VoIP service provider. A professional VoIP service provider is the only way to get hold of the above-mentioned benefits.

Here are key considerations of buying the right Call Forwarding facility from the right VoIP service provider:

• Make a purchase from a professional service provider

With a professional VoIP service provider, life is easy than you ever imagine. You can experience best-of-breed service at affordable costing.

Their customer service is impeccable and they are always to help you. All kinds of leading services can be availed from a single service provider. All these things ensure that you are making most of your Call Forwarding investments. So, make sure that you are buying from a professional service provider.

• Pay attention to the cost

Budget is something you never ignore when it comes to buying something. To make sure that you are making the right purchase, try to collect quotes from multiple vendors and compare the costing.

• Understand the offerings

As we have mentioned that earlier that Call Forwarding comes in various types, you should buy from such service provider that offers you all kind of Call Forwarding.

Who all can be benefitted with Call Forwarding?

 If you run a business and have a dedicated customer support center then you are going to be get benefitted from this feature. Regardless of the shape and size of your business, this one feature is going to make a lot of difference. However, there are some industries where direct customer dealing/interaction is higher than in other industries.

Industries like hospitality, healthcare, education e-commerce, and tourism are the best examples of such industries. Here, customer interaction is a lot and you can’t afford to miss a call. In such types of industries, Call Forwarding has a huge impact.

By using this feature, these industries can easily answer all the incoming calls and improve their customer handling process. So, don’t stay deprived of success and great customer service and start using Call Forwarding  today.

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How to Find the Best Virtual Office Phone System for Your Small Business

Virtual office phone systems are great for those with businesses working remotely. These systems use an extensive call forwarding solution to allow employees and clients to call a single main business phone number and be forwarded directly to you.

With 50% of the us population working remotely at least part-time, virtual office phone systems have become more critical than ever before.

 

What’s the Right Hardware for You?

In a traditional office setting, many companies consider the plain old landline. But there are an increasing number of businesses making the switch away from a landline to a voip system.

VoIP systems use your Internet connection and pair it with your telephone. So, you can access your communications system wherever you are. Typically, these systems are controlled from a central dashboard through accompanying software.

Virtual offices need to consider the needs of remote workers, therefore a system powered by VoIP may be the best option for your virtual office phone system without hassle of new hardware installation.

 

What Features Do You Need?

Virtual office phone systems come in all shapes and sizes. You need to figure out what you need as part of your business. And this is going to depend on the needs of your employees and your clients.

For example, if you have multiple employees all responsible for different things you might need call park and call forwarding  features that can forward calls to different people and departments.

Alternatively, you may be looking to create the impression of a fancy corporate office, thus you’ll need the IVR, and local and vanity phone numbers.

Don’t discount the extra PBX features such as call waiting, custom greetings, voicemail etc. within your phone system because you and your business have just seven seconds to make a good first impression.

How Easy is it to Train Your Team?

This is another point that often gets ignored. Different providers will have phone systems that are simpler than others.

If you’re not the sort of people who are ‘into’ tech then a complex system may be more hassle than it’s worth. You need a provider that offers a simple system and provides a good training program, such as thorough virtual step-by-step courses.

 

 Does The Provider Deliver on Their Promises?

Reliability and quality are the two things you should expect from your virtual office phone system. Therefore, you need to take the time to research different providers.

You may find two providers offering the same service for the same price only to find one of them lacks quality.

Make sure you look up what other customers have to say before you commit to any type of phone system.

 

Last Word – Be Willing to Change Your Virtual Office Phone System When Necessary

Your business is inevitably going to grow, and your needs will change. Entrepreneurs often make the mistake of not reviewing their virtual office phone system until something goes wrong.

Content Source: https://www.cebodtelecom.com/how-to-find-the-best-virtual-office-phone-system-for-your-small-business/

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Why should Small Businesses switch to VoIP Phone Service from Regular Lines?

The Internet is everywhere, ranging from homes to public places! Similarly, today almost every business needs to be connected to the WWW directly or another way to reach its potential clients with ease. So, not only the process of their working but also the method of communication is changing as new technology advancements with time. At present, among all, especially for small businesses VoIP phone service is in the growing trend.

Are you also using the virtual phone system in your Business?

If not, then kindly check below reasons behind what you are lacking!

3 Reasons for Adopting VoIP Service over Traditional Phone Lines

Today still, many businesses are there in today’s era who hesitate to try using virtual phone service. The reason might be the fact that they are unaware of some potential benefits of VoIP in their business. Let us check them briefly;

1) Improves your Business Relationship

A successful trade is the one that can help itself to retain, satisfy, and make its clients happy in the better way possible. You might be a large or small business your focus must be on improving your customer support.

So, VoIP is a potential technology to solve almost all the barriers that come while communicating with your customers. Again, it is an internet-based technology! So not only can clients contact the businesses with ease, but also it can help staff from different departments to connect well.

It is possible by doing group, conference, or multiple calls that adds more power to the business process than regular phone service. Today businesses are not limited to call only one person at a given point of time!

2) Affordable to Switch

You might be among people who are afraid of adapting to a new virtual phone system in their Business. It could be only with the fear of enormous investment behind the same. But, in reality, the situation is entirely different!

Yes, VoIP can be integrated into your business system even without extra hardware or software costs. Not only this, but there are also affordable packages that can help you to use the service of calling via the Internet. It is possible by using your existing phone lines.

Also, it charges less as compared to per-minute charges of regular telephone services. By the way, it only needs a computer having a sound card, microphone, and headset with internet service, as the basic needs to get started.

So, do not worry; your existing setup might already be having all the requirements to start VoIP in your business ecosystem. All you only need is to take a step further and go for it!

3) Plenty of Helpful Features

You can take out some time from your Business, make a list of available features provided by your present regular phone service. Next, compare it with the following list. As a conclusion of this you will also get one more reason behind why virtual phone service would be better for your business benefits;

Standard Features of VoIP;

- Area Code Selection

- Speed Dialing

- SMS

- Return Call

- Call Transfer

- 411 Directory

- Call Forwarding

- Caller Id

- Fax

- Redialing the Last Number

- Call Blocking

- Call Waiting

- Voicemail

You might be clear how VoIP phone service can add much convenience for businesses to communicate better with their customers. It also helps them to save much in expenses as compared to regular phone lines.

Content Source: https://medium.com/@materreese759/why-should-small-businesses-switch-to-voip-phone-service-from-regular-lines-ceea980fd99a

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7 Advantages of Virtual Phone System for Entrepreneurs

Gone were the days when businesses need to depend on the conventional phone lines and be in limits! Today, all thanks to modern technology that VoIP or Virtual Phone systems are standard in professional use. These are internet-based systems that are not only convenient but also inexpensive!
You can easily manage official call recording, conference calls, call routing, multiple extensions, call forwarding, high-quality audio, call queues, voicemail, auto-receptionist, toll-free numbers, and more. Here are some more benefits to check out if you are also working remotely;

1) Available to use everywhere

People prefer to work flexibly, probably most of us would like to work from our homes other than sitting in an office. The current technology can help us much in such a scenario. Imagine a group of workers based on different places and also sharing the same phone number. In this situation, each person can attend the calls after routed with via extension numbers. Yes, it is possible via VoIP systems that suit well as per the new age business models.

2) Easy International Calls

It does not matter in which country or state your business is actually based; you can choose any number of your choice. For example, a customer can see an incoming phone number coming from America, but physically it is from anywhere else!

3) Work from Smartphone

There is a possibility of an emergency, and you might need to make an official call to your client, but you are outside. VoIP systems can help much in this scenario to control such calls from a mobile application. The best thing is instead of your mobile number, and the call will be shown up in the form of a virtual phone number of an office at the receiver's end.

4) Always Be Professional

A common problem with startup and small businesses is the fact that they need to face challenges. It can happen when they need to move from one infrastructure to another. In such a case, it is harder for them to manage up with the available capitals. So, virtual phone numbers can help a company to handle the clients using their official landline numbers directly from mobiles. By the way, it can leave a good impression of your business as a more stable service in front of others.

5) Reliable Phone system for Business

Not only fewer setup costs, but businesses can avoid high rental charges using a cloud-hosted number. Also, the overall maintenance of the system is all on its provider. The best benefit among all is the fact that no expensive roaming charges can be applied for calls. It is due to the already agreed-upon costs of internet calls in the case of international virtual landline.

6) Divert Calls Anywhere

You cannot always be available on your desktop or might need to face any urgent calls while traveling. A virtual calling system can help you to divert your calls immediately on tablets, PC, or any other gadget that support voice calls. Anyone can also set them up to ring all together at one time to receive calls, and lessen the chances of missed calls, wherever you are.

7) Easy to Customize

Anybody can take the help of an account and change the setup VoIP using the online portals of the service provider. It includes managing call logs, call forwarding, custom voicemails, and reducing or adding the numbers, and many more.

There are many trusted VoIP phone service providers available in the market. You might be either a well-established business, sole trader, freelancer, or a start-up. Every kind of company or trade can maintain a virtual phone setup using the latest cloud-based calling technology. Be smarter, get help to save much, and take advantage of internet availability everywhere to make clear calls.

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Virtual Telehealth Solutions: Doctors Can Offer Treatments Without Compromising Social Distancing

People suffering from illnesses other than COVID-19 still need treatment. However, the pandemic is making it impossible for doctors to pay a visit to patients, and patients can’t risk visiting hospitals that are already packed with virus-suffering patients.

There’s only one way to mend the situation.

Telehealth Solutions.

Before I tell you what it is, imagine a situation to treat your patient without leaving your home. Let’s say a patient caught the flu and called you for emergency help. You schedule a virtual healthcare visit at a specific time. You see the patient on video conference and take note of his current condition. You prescribe medication that is easily available at a nearby medical facility and provide information on things to monitor for the duration of the flu. Before leaving the video conference, you schedule a follow-up appointment to notice the improvement.

Would that work without violating social distancing?

Well, the good news is that’s what Telehealth Solutions does for you.

Telehealth Solutions involves using digital technology to deliver health care services from home. It just requires access to a telecommunication method like phone, smartphone, app or any data-connected device where you can attend to patients.

In layman terms, Telehealth Solutions fits your health care business in an app and phone system from where you can schedule your next virtual visit via your business phone or app, meet your patients on video calls and share with them essential information or files via messaging. Not only that, but you can also take an entire team online and attend to a multitude of patients at one time.

An all-in-one solution.

And you don’t have to worry about paying bills for acquiring Telehealth Solution services because Cebod Telecom is offering it for free for one month as a contribution to the health sector during the pandemic.

Now that all the barriers between your health care services and your patients have been lifted, let’s have a quick look at the top 10 benefits of Telehealth Solutions for doctors seeking virtual ways to serve patients.

1. Virtual Meetings

Telehealth provides conferencing tools to give you an uninterrupted conferencing experience with your patients. You can easily understand a patient’s problems and communicate clear instructions for further care.

2. Seamless Team Collaboration

Allow your entire team to join you on a virtual health journey and collaborate with them via messaging, voice calls, video calls, etc. Share important files and faxes immediately.

3. Quick Response to Emergencies

 Call routing option by Telehealth lets you respond quickly to patients who can’t leave their home but need emergency care.

4. Flexible Support for Remote Workforce

 Your remote workforce is not bound by time and location limitations. They can be available to patients or you 24/7 from any corner of the world.

5. Attend to More Patients

With physical location, you can not reach everywhere, but with Telehealth, you can expand your network and reach the patients in rural areas who seek medical care from home. You can use Telehealth Solutions to diagnose illnesses from home and educate patients online.

6. Effective Remote Monitoring

Offering treatment is only half of a clinician’s job. You also have to teach patients how to take care apart from taking medication. Moreover, you have to track their health improvement status. Telehealth report’s patients’ metrics from the patient’s home, while your team can act as a coach or counselor to take patients on an improvement journey.

7. Faster Callbacks

Telehealth’s voicemail solutions enable customers to call back at express speed and reach you for follow-ups.

8. Cost-Cutting from Both Sides

Telehealth is a big money saver for both doctors and patients. Imagine the cost of travel, parking, taking time off work, etc. for each doctor visit. And doctor’s cost of office, paying for parking space, etc. Telehealth cuts these costs by connecting patients and doctors on the phone, laptop or other digital device.

9. Robust Security

With doctors and patients meeting online, much private information passes through voice calls, video calls, messaging or fax. That’s why Telehealth includes a third-party security certification to ensure that all information exchanges are secure from outsiders or hackers. Telehealth is built on a strong, unbreakable risk management framework.

10. Improves Overall Patients’ and Doctors’ Experience

Telehealth centralizes everything and everyone from all corners of the world, without compromising on security measures. Patients get required care from home. Doctors get the freedom to attend to patients without leaving their home. Both enjoy their level of care and services on a common ground. Hence, Telehealth is known for improving overall patients’ and doctors’ experience.

Growing Demand of Telehealth Now and in Future

CVS Minute Clinics reported a patient’s satisfaction score of up to 99% from Telehealth visits. So, if you are thinking that Telehealth is the solution for now only, and limited only to the pandemic era, think again. Everything is turning online running from food we eat to on-demand movies we watch. The healthcare sector is no different. Many have already adopted Telehealth Solutions to gain an edge on demands of customers to receive solutions at their fingertips.

Telehealth Solutions supports the rapid needs of doctors and patients with equally faster technology integration.

It’s time for you to join the race and be a first choice of your patient’s immediate care needs. Receive one month free now for you and your team to experience the power of technology and the expansion of your services. 

Content Source: https://www.cebodtelecom.com/virtual-telehealth-solutions-without-compromising-social-distancing/

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