Benefits of Cloud Based Business Phone System

 With advancements in telecommunication technology, moving your business to the cloud has never been easier. The cloud can help you maintain a strong footing in your customer relationships, increase employee productivity, and lower your IT and overhead costs. That’s why you should consider switching to the cloud phone system.

How the Cloud Benefits You

The cloud is today’s best way for businesses to do business. Its offers versatility to business owners in managing communications and IT infrastructure. It provides you with advanced communications capabilities that traditional phone operating systems simply can’t perform. Below are some more reasons to switch:

Scalability- Tie multiple departments together with one system to keep your customers engaged and your business streamlined. In today’s business world, the leaner you are, the more flexible you can be in serving your customer needs. Traditional systems force you into a box with having to buy multiple systems for multiple departments or offices. The cloud eliminates this hassle.

Mobile Integration- The cloud can help keep your company nimble by allowing you to integrate your mobile devices into your system. Never miss an important phone call again when you are out of the office. You can make and receive phone calls using your business number on your mobile devices. With the cloud, you can take your business virtually anywhere.

Maximum Savings with Minimal Effort- Traditional PBX systems require you to spend thousands of dollars in hardware and installation fees. The cloud eliminates this cost by utilizing your company’s internet service connection as the gateway to serving your customers. There is no need to worry about the need to hire a specialized IT manager to maintain the system and worry about it taking weeks for your communications system to be installed. This gives you more time to focus on what really matters: your customers.

Advantages of Switching to Cebod Telecom Cloud Business Phone System

• 1. All-inclusive basic and premium phone features with every phone line that is purchased
• 2. Best user experience with the crystal clear custom greetings, HD voice quality and music on hold feature
• 3. Automatic upgrades are delivered
• 4. Phone system is managed and maintained by the Cebod Telecom
• 5. Recieve unlimited user extension unlike any other competitor
• 6. Access free traditional, combo fax and e-fax options
• 7. No PBX obsolescence

The Cloud is the Best Solution in Managing Today’s Communication Needs

No matter what line of work you are in, it’s hard to ignore the advantages of switching to a cloud based phone system. It’s the solution for today’s telecommunication challenges. Keep your company on the competitive edge by bringing it into the twenty-first century of telecommunications technology. Switch to the cloud.

Content Source: https://www.cebodtelecom.com/benefits-of-cloud-based-business-phone-system/

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What is a Cloud Phone System and what are its Benefits?

To compete successfully in today’s highly competitive and ever-changing corporate world, businesses must strive to deliver not just good but award-winning customer support. This calls for round the clock on call availability so that customers can reach out to businesses at any time, from anywhere at their own convenience.

When it comes to offering excellent customer support service, you can’t rely on your 20th century telephony infrastructure services. Well, virtually because they can’t keep up with the way businesses work today. You need innovative business phone systems that can help you compete successfully with modern day challenges and communication demands. And cloud phone system is definitely a next generation business phone system that can help you take your business to greater heights while keeping the cost of doing business low.

Cloud Phone System-What is it and how does it Work as a Smart Office?

Cloud phone system is also known as the hosted PBX phone system. It is a fully managed enterprise grade PBX phone system that utilizes cloud-based technology to connect your business. It combines voice and data traffic on a single IP network, integrating voice and internet access over a single internet connection using existing hosted PBX system. Simply put, it is a communication platform where the application sits out in the cloud or the internet. It turns a standard internet connection into a way to place free phone calls. The calls are routed over the internet or your local network.

It facilitates communicationhrough PBX over broadband internet without the need of traditional phone lines or equipment.

This next generation PBX phone system enables you to add users and locations to the system at any time.

With cloud phone system all you need is a single telephone number to represent the entire organization, even if the organization is distributed geographically. Cloud based technology phone systems enables employees to cater to customers, vendors, clients and partners during and after business hours from anywhere in the world. In other words, it helps the organization surpass geographical, time and communication boundaries and offer increased business availability.

Some of the great features of this service include:

ü  Message Management- Allows employees to manage messages and voicemails and get back to customers without any delay.

ü  Call Forwarding- Forwards incoming calls to different numbers ensuring each and every call is answered.

ü  Mobility- It allows you to get calls on your office number and mobile phones.

Key Benefits of Cloud Phone Systems

Here are some amazing benefits of hosted PBX cloud based phone system:

1.     No Hardware to Install on Customer’s End

With Cloud phone systems, you don’t need to invest in expensive TDM equipments or bulky PBX hardware to install the system. Since it is cloud based, there is no need to any additional hardware and physical phone lines. It helps you save big as you don’t need to buy or lease PBX equipment.

2.     Unified Communication

This phone system enables you to get calls on your voicemail and mobile phone. It unifies communication allowing you to attend and answer calls even when you are not in your office and on the go.

3.     No Maintenance Cost

All you need to set-up this system is an IP address and a voice gateway connected to your modem or router. This means you practically don’t incur any phone line and equipment maintenance cost.

4.     Instant Activation

It can be used instantly. Since there is no hardware PBX telephone switch to install, you can start using cloud PBX hosted telephone systems in 5 minutes.

5.     Surpasses Geographical Boundaries

As this is cloud based technology it enables users to connect and communicate from anywhere at any time surpassing all geographical boundaries.

 

So, what are you waiting for! Move to cloud phone systems to secure a winning business edge!

Content Source: https://www.cebodtelecom.com/what-is-a-cloud-phone-system-and-what-are-its-benefits/

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White Label or Semi White Label VoIP Solution – Add More Value to Your Business

VoIP has become preferred choice by enterprises small and big for their communication platform. The term “white label” allows an organization to sell a product or service with their own brand and logo, however the actual product or service is owned by third party.

Let’s dig in and know how you can benefit your business from white label VoIP solutions.

1. White Label Solution:

Under white label VoIP you can quote, market and sell under your brand name with little zero investment. As a White Label VoIP reseller, you have full control of your VoIP Communication system. Apart from the selling and marketing you also have the full control over your customer information.

2. Semi White Label Solution (Gray Label):

With Gray label you can sell hosted business phone service under your brand name but it will be powered and managed by Cebod Telecom. You will reap all the benefits of a white label platform without responsibility of owning one.

With Cebod Telecom you can create consistent stream of recurring income and profit margins not only by becoming an established brand managed by us but having other reseller sell your products to increase your value.

White Label Solution Business Benefits: White label VoIP also provide many benefits to your business from revenue to brand value. Some of them are mentioned below:

• Sell under your own brand
• Build your brand value
• Quick launch time
• No long-term commitment
• Admin management portal
• Dictate your own pricing
• Automated billing

White Label Features: Multiple features of the products always helpful for a business. It will give more freedom to create more revenue opportunities. Check below some of the important features of white label solution:

• All-inclusive 50+ features
• Call center module included
• 24X7 real time monitoring
• Free platform upgrades
• Self-service customer portal
• Port and order new members
• Tier 2 technical and sales support

Gray Label or White Label: What is Right for Your Business?

Compare and Decide

 

Gray Label	White Label
Gives full sales and technical support	Handles tier 1 support and sales
Handles billing and taxation	Handles billing and taxation
Handles payments and processing	Responsible for payments and procession
Provide access to company documentations and marketing material	Create their own marketing material
Zero to little setup cost	Initial setup cost

 

So, are you ready to become a successful telecom brand?

Then just foot-in to MSP Expo 2022 held on 21 – 24th June in Fort Lauderdale, Florida and meet us at booth #422 to create excellent revenue opportunities with Cebod Telecom all-in-one white label solution.

Content Source: https://www.cebodtelecom.com/white-label-or-semi-white-label-voip-solution-add-more-value-to-your-business/

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Difference Between Toll Free and Local Phone Numbers? What is Best for Your Business in USA

Contrary to what many young entrepreneurs say, the phone number is not dead. The phone number remains the most important communication tool for businesses today. You’ll find it on websites, social media, and in any local marketing materials.

That’s because most consumers still prefer to speak to a real person over the phone. But that brings us to the question: which type of number is best to use, a toll-free number or a local phone number?

What’s the Difference Between Toll Free and Local Numbers?

There are a few differences between these two types of numbers.

First, a toll-free number is completely free for a customer to call. You can spot one of these numbers as they’re formatted differently. They use a toll-free area code, such as 1-888 or the much desired 1-800 area code. You’ll often see businesses using these numbers on TV ads, for example.

A local number is assigned by your landline provider. These are usually not customizable and it’s difficult for businesses to choose a specific number.

It’s common for most companies to stick with whatever number their landline provider gives them.

Why Do People Prefer Calling Toll Free Numbers?

Believe it or not, your choice of phone number can send different messages to your customer.

A toll-free line is better for dealing with a wide customer base. When a customer doesn’t yet trust your brand they don’t want to risk wasting money by calling you. This can convince people to call your number and give you a shot.

Your toll-free line is also an excellent way of branding your company. These are highly customizable and there’s a lot of competition for the best numbers.

The downside is toll free numbers are often expensive to buy. The level of competition means it can be a big investment to get the number you want.

Why a Number Tied to Your Location isn’t Always a Bad Thing
It’s easy to dismiss the local phone number as a thing of the past. But a local number also says something about your business.

These days consumers love to support local businesses. If you’re the kind of business intending to do business primarily on a local level, a local number says to consumers that you’re just down the road from them.

This is especially the case if your business happens to be located in a town or village where everyone knows everybody.

Since local numbers are assigned, you usually don’t need to pay extra for your number. For entrepreneurs who are on a tight budget, the local option can be the better option.

So, What’s the Superior Option for Your Business?

It all depends on whom your business serves and its location. Not every business has a use for a more expensive toll-free line.

Local and small businesses and entrepreneurs with smaller budgets may want to choose the standard local line to begin with. They may have no need for a specialized number if their operations are over a small area.

On the other hand, businesses looking for a highly professional look may want to consider the toll-free option. If you’re primarily driving traffic to your phone lines, the toll-free number will give you much better results.

Either way, once you make a decision, you’re not stuck with it for the rest of your life. Plenty of local businesses have purchased a toll-free line when they decided it was the right investment for them.

What type of business number do you need to take your company to the next level?

Content Source: https://www.cebodtelecom.com/toll-free-or-local-phone-number/

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What to Expect from VoIP Phone Service Provider?

VoIP is the revolution within the telecommunications industry. It beats out traditional telephone lines in every area to such an extent many businesses are no longer using older phone systems at all.

VoIP is the telecommunications system changing the way businesses operate worldwide. All companies need to know what kind of VoIP phone service provider can do for them and why they should consider switching to this technology.

What is VoIP?

VoIP stands for Voice over Internet Protocol.

Instead of using a traditional phone line to communicate, data packages are sent over the IP network itself. In other words, you can use your Internet connection alone to make phone calls to both traditional phone outlets, other VoIP users, and mobile devices.

The fact VoIP uses an Internet connection means you can use VoIP from anywhere and your number isn’t tied to a specific location.

Why You Should Be Searching for a VoIP Provider

There are a range of benefits businesses can reap from investing in a brand-new VoIP system.

Lower Prices – It’s often free to make domestic calls and international calls are heavily discounted. You’ll soon make back the money you invested in your VoIP service.

More Flexibility – Make calls from anywhere where there’s an Internet connection. You can use the same number from your desktop or mobile device, so you don’t need to be out of the office when you’re on the go.

Great Features – VoIP comes with features you would need to pay large amounts of money for if you got them from a classic landline provider. These include call forwarding, call transcripts, SMS and automated waiting.

Conference Calling – Conference calling is possible through a traditional landline provider, but it usually costs extra. This isn’t the case with VoIP providers. Conference calling is nearly always included in the base package, so you can make conference calls quickly and easily.

Simple Scaling – Scaling an old-style phone network is costly and time consuming. VoIP can be scaled according to your needs without the need to lay down additional cables or moving to a new location. And it can be scaled both ways.

What the Best VoIP Providers Offer

There are hundreds of VoIP providers operating on both a nationwide and local level. They each offer high-quality services, but you need to know what to look for.

Let’s take a look at what the best VoIP providers offer.

• Complete Telecommunications System in a Single Package- Every business has different needs. VoIP providers are there to give you the complete package, so you can install the features you need without changing systems. You only need to pay for the features you’re actually going to use, which is not the case with conventional telephone lines, where you’re forced into a certain type of package.

• Enhanced Mobility- Whether it’s a call, a text, or a fax, you need a system that can automatically route any incoming communications to your device(s) of choice. Call forwarding is the minimum standard and you should demand it with every type of VoIP package on the market.

• Simplified Setup- Depending on which VoIP provider you use, you may receive on-site installation/training, or you may be responsible for this yourself. Many national providers are unable to offer on-site services, but local providers can. When you purchase a new VoIP system you should expect to be up and running within a matter of hours.

• No Hardware Involved- One of the great advantages of VoIP in the modern era is there’s no hardware involved. You don’t need to wait for any specialized equipment to arrive from a vendor. You won’t have to take into account any type of hardware as installation can be done on the Internet. Many VoIP providers even offer central dashboards, so you can add and remove extensions at the click of a button.

• Exceptional Customer Service- Like with anything in the world of tech, things can and will go wrong. You want to make sure you get the problem resolved as soon as you possibly can. Search for a VoIP provider known for its customer service. They should be available at any hour of the day or night, and you should be speaking to someone who works for the company – not some outsourced agent.

Why You Need an Innovative Communications Hub in the Middle of Your Office

Don’t just look at VoIP as an opportunity to make cheap calls. VoIP is a total communications hub for your business. It can revolutionize the way you communicate with clients.That’s why you should expect an innovative communications hub from any VoIP provider you team up with. You should be able to make alterations to your system at the click of a button. Make sure that when you choose a VoIP provider you observe their dashboard and what you can do from it on the go.

Have you started researching VoIP providers yet?

Content Source: https://www.cebodtelecom.com/what-to-expect-from-voip-phone-service-provider/

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How to Find the Best Virtual Office Phone System for Your Small Business

Virtual office phone systems are great for those with businesses working remotely. These systems use an extensive call forwarding solution to allow employees and clients to call a single main business phone number and be forwarded directly to you.

With 50% of the us population working remotely at least part-time, virtual office phone systems have become more critical than ever before.

What’s the Right Hardware for You?

In a traditional office setting, many companies consider the plain old landline. But there are an increasing number of businesses making the switch away from a landline to a voip system.

VoIP systems use your Internet connection and pair it with your telephone. So, you can access your communications system wherever you are. Typically, these systems are controlled from a central dashboard through accompanying software.

Virtual offices need to consider the needs of remote workers, therefore a system powered by VoIP may be the best option for your virtual office phone system without hassle of new hardware installation.

What Features Do You Need?

Virtual office phone systems come in all shapes and sizes. You need to figure out what you need as part of your business. And this is going to depend on the needs of your employees and your clients.

For example, if you have multiple employees all responsible for different things you might need call park and call forwarding  features that can forward calls to different people and departments.

Alternatively, you may be looking to create the impression of a fancy corporate office, thus you’ll need the IVR, and local and vanity phone numbers.

Don’t discount the extra PBX features such as call waiting, custom greetings, voicemail etc. within your phone system because you and your business have just seven seconds to make a good first impression.

How Easy is it to Train Your Team?

This is another point that often gets ignored. Different providers will have phone systems that are simpler than others.

If you’re not the sort of people who are ‘into’ tech then a complex system may be more hassle than it’s worth. You need a provider that offers a simple system and provides a good training program, such as thorough virtual step-by-step courses.

Does The Provider Deliver on Their Promises?

Reliability and quality are the two things you should expect from your virtual office phone system. Therefore, you need to take the time to research different providers.

You may find two providers offering the same service for the same price only to find one of them lacks quality.

Make sure you look up what other customers have to say before you commit to any type of phone system.

 Last Word – Be Willing to Change Your Virtual Office Phone System When Necessary

Your business is inevitably going to grow, and your needs will change. Entrepreneurs often make the mistake of not reviewing their virtual office phone system until something goes wrong.

Content Source: Cebod Telecom

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How VoIP Helps You Upgrade Your Pizza Delivery System without Breaking Banks

Pizza Power Report of 2019 found that three themes driving the pizza industry are:

Quality Ingredients

Technology

Youth Culture

Pizza fans are increasingly demanding the freshest and healthiest ingredients possible along with technology that makes ordering and fast delivery easy. Technomic’s study found that 83% of customers eat pizza once a month. There are 77 thousand pizzerias in the country to fill that demand.

Being a pizza fan myself, I know that almost all pizzerias offer a mouth-watering cheese blend, a wide variety of toppings to satisfy the taste buds, and a crust recipe to complete the meal. That’s why pizza brands are worried about what else they can do to stand out among fierce competition.

I already gave the answer at the beginning of this article.

Technology.

No matter how excellent your pizza is, the process starts with a consumer’s call to place the order. This is where you get the opportunity to make or break your brand.

The process of pizza home delivery seems easy, but at times miscommunication takes place without your knowledge. When consumers call to order pizza, they don’t get a menu to select the options, and your salespeople have to repeat a lot of things to make sure that consumers understand what you offer. It’s a time consuming process which irritates customers and makes them jump to competitors with faster services. Moreover, if we talk about consumer complaints, it takes ages to address the complaint of missing toppings or smaller quantities.

A single mistake leads to losing a long term customer, only to make you wonder what went wrong.

I know what you’re thinking

“Tell me how to solve the problem, create the best delivery system, and steal the customers from competitors?”

VoIP is your answer.

Before I tell you how it upscales your pizza delivery system, let’s have a brief look at what VoIP is and how it works. 

What is VoIP and How does it work?

VoIP stands for Voice over Internet Protocol. It’s a process to route your phone lines through the internet, allowing you to make call and receive calls from data-driven devices like smartphones, computers, or VoIP phones.

The main benefit of VoIP is that it’s budget-friendly. It only requires a speedy internet connection, an internet-compatible phone, and a business-class router. You save  a ton on equipment costs.

Other reasons to adopt VoIP and upgrade your pizza delivery system are: 

Make the customer feel in charge by automating calls

VoIP offers you a range of automated features to put your calls on auto-pilot mode. One such feature is auto-attendant, also know as IVR (interactive voice response). It lets you set up a prerecorded message and self-select options for callers.

For example, if the customers call, they listen to the numbered options like choose 1 to order, 2 for menu, 3 for locations, and 9 to talk with a customer service representative. Auto-attendant puts the control in the hands of customers, making them feel like a boss.

 

 

Make and receive calls from multiple devices with zero charges

Being available across multiple devices, VoIP allows you, your delivery drivers, and the customers to make and receive calls at any time from anywhere using any device, without paying any call charges.

VoIP works as smartphone extension which allows you to reach drivers using a three or four-digit number instead of fidgeting through big cell numbers.

 

 

 

  Utilize call waiting time for upselling

 Generally, businesses upload music files to streamline the customers’ call waiting time. VoIP gives you the option to ad promotional messages like special offers and discounts to tempt customers to upgrade their orders.

For example, you can record a message on today’s combo of veg loaded pizza with cheese sticks and 60 ml Coke. A limited time offer.

It triggers the taste buds of customers and lures them to take action now.

 

 

 Offer exactly what your customers are looking for

VoIP allows you to store customer data, like previous issues they faced, their purchases, etc. Businesses can use this information to tailor the customer interactions and meet their needs, making them feel more valued.

For example, if your customer orders Mexican pizza each weekend, you can offer a combo of Mexican pizza combined with drinks to elevate their happy weekend mood.

 

 

  

Respond at lightning speed without any breakdown

With VoIP’s advanced call forwarding options, your customers will never wait longer to connect with you.

For example, if one salesperson is busy with the customer, VoIP forwards the call to the next available representative at lightning speed, eliminating longer waiting periods which may lead to the customer hanging up.

 

 

Leverage busy hours as well as off hours

One of VoIP’s unique tools is custom scheduling. It hands you the power of time-based call routing. It responds to customers even at your busiest hours and connects you with them directly during your free hours.

You can set up an auto-attendant to answer customers’ calls quickly when you are too busy to pick up the call. And you can answer the calls directly during off hours.

 

Make real-time changes to your offers within seconds

In a pizza business, nothing is constant. You implement changes frequently, and call your customers again and again. VoIP is a well-known online call management interface. It lets you make real-time changes to inbound calls.

So if you want to change the offer in your prerecorded messages, you are just a few clicks away.

 

 

  

Never miss a single call

Last but not least, with VoIP, you will never miss a single call. As all your data-connected devices are in place to receive multiple calls at a time, you leave no stone unturned when it comes to responding to customers.

 

 

Your Pizza Delivery System After VoIP

Imagine the comfort of customers when you give them options to call from any device. They will enjoy a hassle-free experience when given the choice to select the desired pizza coupled with discounts and offers. The time for purchase decreases, and your sales numbers go up. Waiting time is almost negligible and enjoyable as well due to daily offer prerecorded messages.

In a nutshell, you will offer efficient customer service which will give you an edge over your competitors. See the infographic to understand it.

Content Source: Cebod Telecom

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