Useful Tips for Call Transfer

 Aside from being able to transfer calls with or without answering, you can also choose between warm and blind transferring. If you are transferring the call to other agents or other departments, this information can help you determine which will be best for each level of service and each department.If a call needs to be transferred to another department. This can be due to the customer needing a different level or service or the call needing to be routed to a different service. You can answer the call prior to picking up the call if you are...

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5 Reasons to use Conference or Conference Bridge phone feature?

 Conferences should be quick and easy. With the right technology they are. Conference bridge feature is one of the best ways to connect with employees, vendors, customers, and anyone else you must make contact with to make sure your business runs smoothly. Being able to conduct conference calls with people anywhere in the world shouldn’t be hard.1. Conferencing without the wait:- You can elect to set up a conference any time that works for you. When you set up the conference, an automatic email will be sent out to those who are invited...

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