6 Tips for Creating a User-Friendly IVR System

Your Interactive Voice Response (IVR) system is one of the most effective tools you can have to care for your customers. But an auto attendant must be installed with the demands of 2019 in mind.

Did you know that 93% of customers are likely to make repeat purchases when they receive good customer service. IVR is a big part of that, and it should be part of your internet phone service. Here’s how to create a user-friendly system.

1. Stay Open All the Time

Obviously, you don’t need to have your staff stay awake at all hours. But your VoIP phone service in California can keep you covered.

Use IVR to offer a variety of self-service options. The most powerful feature you can provide is the callback option. This ensures that their details are kept, and your staff will call them back at a time convenient to them.

This is how to do 24/7 service without staying open 24/7.

2. Offer Fewer Menu Options on Your Interface

You may feel like you’re helping your customers by offering a variety of different choices, but this just lengthens the call and confuses people.

You should have no more than 3-5 options, with the fewer the better. Get right to the heart of the matter and let your customer work quickly through your auto attendant’s interface.

3. Use Visual IVR to Suit the Modern Smartphone

Visual IVR is the next step up. Most people these days will be calling you from a smartphone. After all, only 39.4% of households now have a landline and some sort of wireless phone.

This feature of your internet phone service will allow the customer to select options on their touchscreen. It’s easier for them and they can do it quicker.

4. Allow an Option to Speak to an Agent

Some businesses go about using an auto attendant the wrong way. They use it to try to stop people from contacting their customer service agents.

Even today 57% of customers want to speak to a human being when dealing with complex purchases. Before you upset that 57%, make sure your IVR includes an option that can connect them to a human on the phone.

5. Tailor It to Your Customers

When you purchase a VoIP phone service in California with this feature, you shouldn’t just use the default settings. Instead, you should be tailoring each option to your customers.

Do your research and find out why customers contact you over the phone. By using these top results, you can answer your customers’ queries quickly and efficiently.

6. Making Your Auto Attendant Work for You

You need to not think about what IVR offers you but how it makes it easier for you to fulfill the needs and wants of your customers. Before you begin tailoring your new system, find out what your target market wants.

Look at the most common complaints you receive and actively reach out to your customer base.

Have you considered upgrading your customer service yet?

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What is Dental Practice Management Software?

Dental practice management software is the next level in managing your dental practice. You’ll be able to form better relationships with patients and ensure that you spend less time at the front desk and more time doing what you do best.

If you want better reviews, less administration, and a better experience for patients then you can’t live without management software for your dental practice.

Spend Less Time at the Front Desk

1. Cancelled appointments, providing between visit care, and reminding patients when they should book another appointment are all regular administrative considerations for dental practices.
2. The solution was always a choice between spending your hours at the desk or hiring someone else to do it, which is expensive.
3. But now management software will do this automatically for you.

Allowing Patients More Control

1. Management software also comes with a front end, where patients can plug directly into a portal designed specifically for them.
2. They can book appointments directly, pay their invoices, and ask their dentist questions.
3. Management software gives patients unparalleled access to their dentist.

Improving Practice Reputation

1. The private dental business is extremely competitive.
2. By making the lives of patients easier, you’re automatically improving the reputation of your practice.
3. Dental clinics that implement this type of software see an increase in their overall review ratings.
4. This ultimately leads to more business and a bigger bottom line for you.

Making Marketing Easier

1. As the owner of a dental practice, you’re responsible for marketing your business.
2. The latest in dental practice management software also comes with tools for making sure that patients stay with the practice.
3. This includes sending communications relevant to them.It also analyzes trends, so you can do more of what works.

Take Patient Care to the Next Level

1. It’s a fact that the average person doesn’t know the ins and outs of proper oral care. And that can leave patients feeling frustrated when something goes wrong, or they may even blame their dental care provider.
2. But all that is set to change with practice management software.
3. Deliver useful communications to patients with tips and tricks on how to make sure that they don’t have to come back for further care anytime soon.
4. These communications can be tailored according to the specific patient, using advanced analytics provided by your management software.

Everything in One Place

1. The problem with many software options is they only cover some of the bases.
2. They don’t include everything that you need to do, so you need to invest in and manage multiple software options at once.
3. A true dental practice management software suite will cover everything. Now you can manage every aspect of your practice from a single portal.
4. That’s going to save you hours of your time and make you more effective at what you do.

Last Word – Improving Your Practice Like Never Before

1. Your practice is set to be more efficient, less time-consuming, and more profitable.
2. A simple investment in the most advanced dental practice management software on the market is guaranteed to boost your business.
3. Send appointment reminders to boost your practice.

Have you tried using dental practice management software yet?

Content Source: Cebod Telecom

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Why is it necessary for small businesses to use VOIP phone systems in their offices?

Running a business is a hustle. It is exciting and challenging at the same time. Each step is a new adventure that teaches us something. Also, at each turn, we learn something new and exciting. However, running a business also means to take decisions that impact the management, the team, and most importantly – the revenue.

In this article, we are going to discuss a simple yet impactful decision – choosing a phone system for your office. This, even though it feels insignificant, can play a major role in convenience, comfort, and finances of the company and team members. The two popular options are conventional phones and VOIP. While both are good choices, VOIP has multiple benefits over conventional analog phone systems. Read on to find out more about this.

What is VOIP?

VOIP or Voice Over Internet Protocol makes use of the Internet (broadband) to make calls. The sound turns into a digital voice, which then gets transferred through the Internet for final delivery.

Why must small businesses use VOIP?

 

Now, we shall look into the advantages of using business Internet phone system California.

1. It is inexpensive: As a small business owner, you are surely looking at cutting costs. VOIP fits this criterion perfectly. It is much cheaper than conventional phones, especially for long distance calls.
2. The call quality is excellent: If our above point about cost scared you, we totally understand. Cheaper solutions usually deliver cheaper results but VOIP is different. At a lesser cost, you will enjoy the same call quality as a conventional phone. In fact, it is usually not possible to tell the difference between the two! Isn’t that awesome?
3. It is portable:A VOIP phone system works anywhere in the world. All you need is a broadband connection. If you are traveling and need to use the phone, thus, all you have to do is to use the Internet to login to your VOIP phone system. Everything else is easy! The cost and convenience also stay untouched.
4. It is multi-functional: If you thought VOIP systems could only make phone calls, you are wrong. You can conduct video conferences as well regardless of where you are. Many business owners attend meetings and close important deals from the comforts of their location thanks to VOIP.
5. It is secure:Along with the price, a major concern for small businesses is the security. Will you compromise on it by using VOIP? Absolutely not. VOIP is secure and efficient thanks to its standardized encryption protocols.

As you can see, the benefits of VOIP phone systems are many, making them an absolute necessity for small businesses. What are you waiting for then? Get a small business phone system in California immediately!

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