Why Businesses Need VoIP Providers for Telecommunications in Offices

VOIP is becoming an even more popular form of communication. It’s now almost certain that business VoIP phone systems will take over from traditional phone systems as the communication system of choice.

But where the value of VoIP truly lies is in the benefits it provides for businesses in the office environment. These are the reasons why businesses should seriously consider installing VoIP in their offices.

The Savings Businesses Experience

VoIP costs a fraction of what a traditional phone line costs, since it functions digitally in an online environment.

Did you know that a traditional phone line with a modest long distance package could easily cost you on average of $60 per month?

Business VoIP phone system costs less than half that. Plus, you get much more for your money in the process.

Get Features You Wouldn’t Get with Traditional Phone Systems

Telecommunications has changed a lot over the last couple of decades. Businesses expect more than simply being able to communicate with another party.

Features like: call waiting, call prioritization, and call rerouting are just some of the feature’s businesses expect as standard.

You get those features with VoIP providers. Any good provider will allow you to easily add and remove different features based on your needs.

Professional Presentation

In 2018, it’s estimated that there are 41.6 billion business subscribers to VoIP services. And this is for good reason. It’s the one way you can always guarantee a professional face when speaking to your clients.

What separates VoIP from services like Skype is that as long as you have a strong Internet connection, you’ll get crystal-clear audio and video quality. This doesn’t drop and it doesn’t lose quality just because it’s raining outside.

The impression clients get of you, especially through telecommunications, can make or break a business deal. Science says your business has seven seconds to make a first impression, so don’t derail it with poor sound quality.


Take Business Calls Anywhere

We live in an age of convenience, where people always expect you to be available. These days clients are not going to call you back they’re going to call someone who will always answer the phone.

You need to always be available, and VoIP allows you to do that. Wherever you are, you can use the same number no matter the handset.

So even if you’re away at a business conference you can always stay in touch.

Last Word – It’s the Most Professional Way of Doing Business

The fact is that VoIP is the most professional way of doing business in 2019. With more competition than ever and more discerning clients than ever, you can’t afford to have problems with the way you communicate.

VoIP offers big cost savings, flexibility, scalability, and a variety of services that you can tailor to the needs of your business.

It doesn’t make sense to use anything else.

So, do you believe that a VoIP communications system can deliver big benefits to your business?

Content Source: Cebod Telecom

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6 Reasons Why VoIP Providers Lose Their Customers

Image Source: Cebod Telecom

The VoIP market is flooded with providers trying to offer their services. The problem is that there’s a lot of different providers that don’t offer a good quality service. And they tarnish the entire industry because of that.

So why are so many VoIP providers losing customers and what do reputable VoIP businesses like Cebod Telecom do to rectify these issues?

A Lack of Customer Service

Nobody likes to spend days trying to resolve a problem with their communications. When you rely on VoIP for your business you want a great service.

Every year, businesses lose $75 billion due to poor customer service. Cebod Telecom always makes itself available at every hour of the day or night. They work with customers, instead of redirecting them to a variety of departments.

It’s how they keep their customers on their side.

Poor Internet Connection Leading to Poor Voice Quality

You can have some sympathy with VoIP providers for this because they often lose customers simply because the customer doesn’t have the necessary connection speed to support VoIP. There’s nothing the provider can do about this.

But Cebod Telecom ensures that these problems are kept to a minimum by being transparent about the necessary connection speed before they take on a new customer.

Not Staying Updated on The Latest Technology

Technology changes. It’s easy to fall behind the curve when you’re already running a successful business. But as time goes on this decaying technology leads to a loss of quality regarding the VoIP service provided.

According to a report from American Express, complacency is the silent killer of businesses. It merely manifests itself in this way to the customer, but it’s really a company-wide problem.

Cebod Telecom consistently drives its staff members to do better. It regularly observes its competitors and the changing trends in the industry to guard against this.

The Product Didn’t Offer Value

We often think about value in relation to price. But there’s also the value of the product to take into account. If a VoIP providers offering didn’t offer value to the business, a lost customer is inevitable.

That’s why Cebod Telecom works to ensure that the product does offer value. They tailor their offerings to support business growth in the long-term. That’s how they keep their customers.

VoIP is about so much more than replacing the traditional telephone system.

Your Sales Techniques are Annoying

Do you know why the strong-armed sales tactics of the past worked? There was no other alternative. Today, that’s not the case.

If you’re still sending your customers strong-armed sales literature telling them to upgrade or to buy this product, you’re guaranteed to drive customers away.

Cebod Telecom uses value-based sales tactics. They focus on building relationships with every business they work with.

Conclusion: Fix These Mistakes to Avoid Losing Customers

Despite the fact the VoIP market is flooded with low-quality providers, the best providers truly rises to the top. Companies like Cebod Telecom have risen above their competition because they’re focused on providing a consistently quality product that offers value.

As a customer, what’s the most frustrating thing a VoIP provider can do?

Content Source: Cebod Telecom

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