Virtual Phone System: What It Is & How Does It Work?

In today’s fast-paced world, effective communication is crucial for the success of any business. However, traditional phone systems can be costly and inflexible, making it difficult for businesses to stay connected with their customers and employees. This is where virtual phone systems come in – a cloud-based phone service that offers a range of features to enhance communication capabilities while reducing costs. In this blog post, we will dive into the world of virtual phone systems, exploring what they are and how they work. So, if you’re interested in learning more about this innovative technology and how it can benefit your business, keep reading.

What is a Virtual Phone System?

A virtual phone system, also known as a cloud phone system, is a communication platform that enables businesses to make and receive phone calls using an internet connection instead of traditional phone lines. The system is hosted in the cloud, which means that all the necessary hardware and software are managed and maintained by the VoIP phone service provider, Cebod Telecom.

Virtual phone systems offer VoIP features such as voicemail, call forwarding, call recording, auto-attendant, and virtual receptionist. These features allow businesses to manage their communications more efficiently and effectively, especially for remote teams and those who want to maintain a professional image without needing a physical office.

Virtual phone systems are typically more cost-effective than traditional phone systems since they do not require the purchase of expensive hardware or installation of complex wiring. Additionally, virtual phone systems are easily scalable, making them ideal for businesses of all sizes.

According to a survey by Software Advice, a research firm specializing in business software, 69% of small businesses use a virtual phone system to manage their calls. The same survey also found that small businesses consider affordability, flexibility, and ease of use as the top reasons for adopting a virtual phone system.

Here are some examples of how companies use virtual phone systems:

1. (a) Customer Service: Virtual phone systems help companies manage their incoming calls and route them to the right department or representative. This ensures that customers get the assistance they need quickly and efficiently.
2. (b) Remote Work: With a virtual phone system, companies can easily set up remote work arrangements for their employees. This allows employees to work from home or anywhere with an internet connection, while still being able to answer calls and communicate with clients.
3. (c) Marketing Campaigns: Virtual phone systems provide features like call tracking and call recording, which can be used to measure the effectiveness of marketing campaigns. This helps companies optimize their marketing efforts and improve their ROI

How does a virtual phone system work?

A virtual phone system works by using the internet to transmit voice data instead of traditional phone lines. Here’s how it generally works:

1. (a) Sign up for a Cebod Telecom account: The first step is to sign up for a Cebod Telecom account. You can choose a plan that fits your business needs and budget.
2. (b) Select a virtual phone number: Once you’ve signed up, you can select a virtual phone number for your business. You can choose from local or toll-free numbers depending on your business needs.
3. (c) Set up your phone system: Cebod Telecom provides an online portal where you can set up your phone system. You can customize your greeting, set up call routing, voicemail, and other features to fit your business needs.
4. (d) Make and receive calls: Once your phone system is set up, you can start making and receiving calls using your virtual phone number. You can make calls from your computer, desk phone, or mobile phone using the Cebod Telecom android and IOS app.
5. (e) Manage your phone system: Cebod Telecom provides an online portal where you can manage your phone system. You can view call logs, manage voicemail, set up call forwarding, and other features.

Cebod Telecom is a user-friendly and cost-effective virtual phone system that can help businesses improve their communication and customer service.

What is the difference between a virtual phone system and a PBX?

A virtual phone system and a PBX (Private Branch Exchange) are both communication systems that allow businesses to manage their phone calls. However, there are some differences between the two:

1. (a) Hosting: A virtual phone system is hosted in the cloud and managed by a third-party provider, while a PBX is typically hosted on-premises and managed by the business itself.
2. (b) Cost: A virtual phone system typically has lower upfront costs since it doesn’t require expensive hardware or installation fees. In contrast, a PBX requires businesses to purchase and maintain hardware such as a physical phone system and servers.
3. (c) Scalability: A virtual phone system is easily scalable since businesses can add or remove users and features as needed. A PBX may be less flexible since businesses must purchase additional hardware to expand their system.
4. (d) Features: Both systems offer similar features such as voicemail, call forwarding, and call routing. However, virtual phone systems may offer more advanced features such as virtual receptionists, call analytics, and integrations with other software applications.
5. (e) Maintenance: A virtual phone system is generally easier to maintain since the third-party provider is responsible for updates and maintenance. A PBX requires businesses to handle maintenance and updates themselves.

Benefits of using a virtual phone system

There are several benefits of using a virtual phone system for businesses, including:

1. (a) Cost savings: Virtual phone systems typically have lower upfront costs than traditional phone systems since they don’t require expensive hardware or installation fees. Businesses can also save on long-distance and international call charges since virtual phone systems use the internet to transmit voice data.
2. (b) Flexibility and Scalability: Virtual phone systems are highly scalable and flexible, allowing businesses to easily add or remove users and features as needed. This makes them ideal for businesses that have fluctuating call volumes or remote teams.
3. (c) Professional Image: Virtual phone systems offer features such as virtual receptionists, call routing, and voicemail that can help businesses present a professional image to their customers.
4. (d) Mobility: Virtual phone systems can be used on a computer, mobile device, or physical desk phone connected to the internet, allowing employees to work from anywhere with an internet connection.
5. (e) Advanced Features: Virtual phone systems offer a range of advanced features such as call recording, call analytics, and integrations with other software applications that can help businesses monitor and improve their communications.
6. (f) Disaster Recovery: Since virtual phone systems are hosted in the cloud, they can be used as a backup in case of a disaster or outage, ensuring that businesses can continue to make and receive calls.

Also Read:

5 Signs Your Traditional Phone System is Broken (and How to Replace it with an Efficient, Virtual phone system Solution)

6 Advantages of Virtual Phone System for Entrepreneurs

How to Find the Best Virtual Office Phone System for Your Small Business

How to Effectively Transition Your Business Communication to Home?

Checklist for choosing your next virtual phone system

Here’s a buyer’s checklist for businesses considering a virtual phone system:

1. (a) Features: Determine which features your business needs, such as call routing, voicemail, auto-attendant, call recording, or virtual receptionist. Make sure the virtual phone system provider offers the features you need and that they are included in your chosen plan.
2. (b) Cost: Compare pricing plans and make sure that the virtual phone system fits your budget. Check if there are any additional fees or hidden costs, such as international calling rates or setup fees.
3. (c) Scalability: Determine whether the virtual phone system can grow with your business and how easy it is to add or remove users and features as needed.
4. (d) Integrations: Check if the virtual phone system can integrate with other software applications your business uses, such as CRM or helpdesk software.
5. (e) Call Quality: Ensure that the virtual phone system has good call quality and that it meets your business needs. Look for a provider that offers HD voice and other features that can improve call quality.
6. (f) Support: Check if the virtual phone system provider offers good customer support, such as 24/7 phone, email, or chat support. Look for reviews from other customers to get an idea of the quality of their support.
7. (g) Security: Check if the virtual phone system provider uses secure protocols to protect your data and prevent unauthorized access.
8. (h) Reliability: Check if the virtual phone system provider has a good uptime record and offers backup and disaster recovery options in case of a service outage.

By using this checklist, businesses can ensure that they choose a virtual phone system that meets their needs and provides reliable, cost-effective communication solutions.

By following these steps, businesses can set up a virtual phone system and start using it to manage their communications. It’s important to choose a provider that offers good customer support and training to ensure that you get the most out of your virtual phone system.

So, virtual phone systems are revolutionizing the way businesses communicate by providing a cost-effective and flexible alternative to traditional phone systems. From call routing and voicemail to call analytics and more, these cloud-based systems offer a range of features that can help businesses of all sizes enhance their communication capabilities. By understanding how virtual phone systems work and how they can benefit your business, you can make informed decisions about your communication strategy and stay connected with your customers and employees in today’s digital age. So, why not give it a try and see how a virtual phone system can transform your business communication? Request for Quote!

Content Source: https://www.cebodtelecom.com/virtual-phone-system-what-it-is-how-does-it-work/

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Benefits of Cloud Based Business Phone System

 With advancements in telecommunication technology, moving your business to the cloud has never been easier. The cloud can help you maintain a strong footing in your customer relationships, increase employee productivity, and lower your IT and overhead costs. That’s why you should consider switching to the cloud phone system.

How the Cloud Benefits You

The cloud is today’s best way for businesses to do business. Its offers versatility to business owners in managing communications and IT infrastructure. It provides you with advanced communications capabilities that traditional phone operating systems simply can’t perform. Below are some more reasons to switch:

Scalability- Tie multiple departments together with one system to keep your customers engaged and your business streamlined. In today’s business world, the leaner you are, the more flexible you can be in serving your customer needs. Traditional systems force you into a box with having to buy multiple systems for multiple departments or offices. The cloud eliminates this hassle.

Mobile Integration- The cloud can help keep your company nimble by allowing you to integrate your mobile devices into your system. Never miss an important phone call again when you are out of the office. You can make and receive phone calls using your business number on your mobile devices. With the cloud, you can take your business virtually anywhere.

Maximum Savings with Minimal Effort- Traditional PBX systems require you to spend thousands of dollars in hardware and installation fees. The cloud eliminates this cost by utilizing your company’s internet service connection as the gateway to serving your customers. There is no need to worry about the need to hire a specialized IT manager to maintain the system and worry about it taking weeks for your communications system to be installed. This gives you more time to focus on what really matters: your customers.

Advantages of Switching to Cebod Telecom Cloud Business Phone System

• 1. All-inclusive basic and premium phone features with every phone line that is purchased
• 2. Best user experience with the crystal clear custom greetings, HD voice quality and music on hold feature
• 3. Automatic upgrades are delivered
• 4. Phone system is managed and maintained by the Cebod Telecom
• 5. Recieve unlimited user extension unlike any other competitor
• 6. Access free traditional, combo fax and e-fax options
• 7. No PBX obsolescence

The Cloud is the Best Solution in Managing Today’s Communication Needs

No matter what line of work you are in, it’s hard to ignore the advantages of switching to a cloud based phone system. It’s the solution for today’s telecommunication challenges. Keep your company on the competitive edge by bringing it into the twenty-first century of telecommunications technology. Switch to the cloud.

Content Source: https://www.cebodtelecom.com/benefits-of-cloud-based-business-phone-system/

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What is a Cloud Phone System and what are its Benefits?

To compete successfully in today’s highly competitive and ever-changing corporate world, businesses must strive to deliver not just good but award-winning customer support. This calls for round the clock on call availability so that customers can reach out to businesses at any time, from anywhere at their own convenience.

When it comes to offering excellent customer support service, you can’t rely on your 20th century telephony infrastructure services. Well, virtually because they can’t keep up with the way businesses work today. You need innovative business phone systems that can help you compete successfully with modern day challenges and communication demands. And cloud phone system is definitely a next generation business phone system that can help you take your business to greater heights while keeping the cost of doing business low.

Cloud Phone System-What is it and how does it Work as a Smart Office?

Cloud phone system is also known as the hosted PBX phone system. It is a fully managed enterprise grade PBX phone system that utilizes cloud-based technology to connect your business. It combines voice and data traffic on a single IP network, integrating voice and internet access over a single internet connection using existing hosted PBX system. Simply put, it is a communication platform where the application sits out in the cloud or the internet. It turns a standard internet connection into a way to place free phone calls. The calls are routed over the internet or your local network.

It facilitates communicationhrough PBX over broadband internet without the need of traditional phone lines or equipment.

This next generation PBX phone system enables you to add users and locations to the system at any time.

With cloud phone system all you need is a single telephone number to represent the entire organization, even if the organization is distributed geographically. Cloud based technology phone systems enables employees to cater to customers, vendors, clients and partners during and after business hours from anywhere in the world. In other words, it helps the organization surpass geographical, time and communication boundaries and offer increased business availability.

Some of the great features of this service include:

ü  Message Management- Allows employees to manage messages and voicemails and get back to customers without any delay.

ü  Call Forwarding- Forwards incoming calls to different numbers ensuring each and every call is answered.

ü  Mobility- It allows you to get calls on your office number and mobile phones.

Key Benefits of Cloud Phone Systems

Here are some amazing benefits of hosted PBX cloud based phone system:

1.     No Hardware to Install on Customer’s End

With Cloud phone systems, you don’t need to invest in expensive TDM equipments or bulky PBX hardware to install the system. Since it is cloud based, there is no need to any additional hardware and physical phone lines. It helps you save big as you don’t need to buy or lease PBX equipment.

2.     Unified Communication

This phone system enables you to get calls on your voicemail and mobile phone. It unifies communication allowing you to attend and answer calls even when you are not in your office and on the go.

3.     No Maintenance Cost

All you need to set-up this system is an IP address and a voice gateway connected to your modem or router. This means you practically don’t incur any phone line and equipment maintenance cost.

4.     Instant Activation

It can be used instantly. Since there is no hardware PBX telephone switch to install, you can start using cloud PBX hosted telephone systems in 5 minutes.

5.     Surpasses Geographical Boundaries

As this is cloud based technology it enables users to connect and communicate from anywhere at any time surpassing all geographical boundaries.

 

So, what are you waiting for! Move to cloud phone systems to secure a winning business edge!

Content Source: https://www.cebodtelecom.com/what-is-a-cloud-phone-system-and-what-are-its-benefits/

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White Label or Semi White Label VoIP Solution – Add More Value to Your Business

VoIP has become preferred choice by enterprises small and big for their communication platform. The term “white label” allows an organization to sell a product or service with their own brand and logo, however the actual product or service is owned by third party.

Let’s dig in and know how you can benefit your business from white label VoIP solutions.

1. White Label Solution:

Under white label VoIP you can quote, market and sell under your brand name with little zero investment. As a White Label VoIP reseller, you have full control of your VoIP Communication system. Apart from the selling and marketing you also have the full control over your customer information.

2. Semi White Label Solution (Gray Label):

With Gray label you can sell hosted business phone service under your brand name but it will be powered and managed by Cebod Telecom. You will reap all the benefits of a white label platform without responsibility of owning one.

With Cebod Telecom you can create consistent stream of recurring income and profit margins not only by becoming an established brand managed by us but having other reseller sell your products to increase your value.

White Label Solution Business Benefits: White label VoIP also provide many benefits to your business from revenue to brand value. Some of them are mentioned below:

• Sell under your own brand
• Build your brand value
• Quick launch time
• No long-term commitment
• Admin management portal
• Dictate your own pricing
• Automated billing

White Label Features: Multiple features of the products always helpful for a business. It will give more freedom to create more revenue opportunities. Check below some of the important features of white label solution:

• All-inclusive 50+ features
• Call center module included
• 24X7 real time monitoring
• Free platform upgrades
• Self-service customer portal
• Port and order new members
• Tier 2 technical and sales support

Gray Label or White Label: What is Right for Your Business?

Compare and Decide

 

Gray Label	White Label
Gives full sales and technical support	Handles tier 1 support and sales
Handles billing and taxation	Handles billing and taxation
Handles payments and processing	Responsible for payments and procession
Provide access to company documentations and marketing material	Create their own marketing material
Zero to little setup cost	Initial setup cost

 

So, are you ready to become a successful telecom brand?

Then just foot-in to MSP Expo 2022 held on 21 – 24th June in Fort Lauderdale, Florida and meet us at booth #422 to create excellent revenue opportunities with Cebod Telecom all-in-one white label solution.

Content Source: https://www.cebodtelecom.com/white-label-or-semi-white-label-voip-solution-add-more-value-to-your-business/

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Difference Between Toll Free and Local Phone Numbers? What is Best for Your Business in USA

Contrary to what many young entrepreneurs say, the phone number is not dead. The phone number remains the most important communication tool for businesses today. You’ll find it on websites, social media, and in any local marketing materials.

That’s because most consumers still prefer to speak to a real person over the phone. But that brings us to the question: which type of number is best to use, a toll-free number or a local phone number?

What’s the Difference Between Toll Free and Local Numbers?

There are a few differences between these two types of numbers.

First, a toll-free number is completely free for a customer to call. You can spot one of these numbers as they’re formatted differently. They use a toll-free area code, such as 1-888 or the much desired 1-800 area code. You’ll often see businesses using these numbers on TV ads, for example.

A local number is assigned by your landline provider. These are usually not customizable and it’s difficult for businesses to choose a specific number.

It’s common for most companies to stick with whatever number their landline provider gives them.

Why Do People Prefer Calling Toll Free Numbers?

Believe it or not, your choice of phone number can send different messages to your customer.

A toll-free line is better for dealing with a wide customer base. When a customer doesn’t yet trust your brand they don’t want to risk wasting money by calling you. This can convince people to call your number and give you a shot.

Your toll-free line is also an excellent way of branding your company. These are highly customizable and there’s a lot of competition for the best numbers.

The downside is toll free numbers are often expensive to buy. The level of competition means it can be a big investment to get the number you want.

Why a Number Tied to Your Location isn’t Always a Bad Thing
It’s easy to dismiss the local phone number as a thing of the past. But a local number also says something about your business.

These days consumers love to support local businesses. If you’re the kind of business intending to do business primarily on a local level, a local number says to consumers that you’re just down the road from them.

This is especially the case if your business happens to be located in a town or village where everyone knows everybody.

Since local numbers are assigned, you usually don’t need to pay extra for your number. For entrepreneurs who are on a tight budget, the local option can be the better option.

So, What’s the Superior Option for Your Business?

It all depends on whom your business serves and its location. Not every business has a use for a more expensive toll-free line.

Local and small businesses and entrepreneurs with smaller budgets may want to choose the standard local line to begin with. They may have no need for a specialized number if their operations are over a small area.

On the other hand, businesses looking for a highly professional look may want to consider the toll-free option. If you’re primarily driving traffic to your phone lines, the toll-free number will give you much better results.

Either way, once you make a decision, you’re not stuck with it for the rest of your life. Plenty of local businesses have purchased a toll-free line when they decided it was the right investment for them.

What type of business number do you need to take your company to the next level?

Content Source: https://www.cebodtelecom.com/toll-free-or-local-phone-number/

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What to Expect from VoIP Phone Service Provider?

VoIP is the revolution within the telecommunications industry. It beats out traditional telephone lines in every area to such an extent many businesses are no longer using older phone systems at all.

VoIP is the telecommunications system changing the way businesses operate worldwide. All companies need to know what kind of VoIP phone service provider can do for them and why they should consider switching to this technology.

What is VoIP?

VoIP stands for Voice over Internet Protocol.

Instead of using a traditional phone line to communicate, data packages are sent over the IP network itself. In other words, you can use your Internet connection alone to make phone calls to both traditional phone outlets, other VoIP users, and mobile devices.

The fact VoIP uses an Internet connection means you can use VoIP from anywhere and your number isn’t tied to a specific location.

Why You Should Be Searching for a VoIP Provider

There are a range of benefits businesses can reap from investing in a brand-new VoIP system.

Lower Prices – It’s often free to make domestic calls and international calls are heavily discounted. You’ll soon make back the money you invested in your VoIP service.

More Flexibility – Make calls from anywhere where there’s an Internet connection. You can use the same number from your desktop or mobile device, so you don’t need to be out of the office when you’re on the go.

Great Features – VoIP comes with features you would need to pay large amounts of money for if you got them from a classic landline provider. These include call forwarding, call transcripts, SMS and automated waiting.

Conference Calling – Conference calling is possible through a traditional landline provider, but it usually costs extra. This isn’t the case with VoIP providers. Conference calling is nearly always included in the base package, so you can make conference calls quickly and easily.

Simple Scaling – Scaling an old-style phone network is costly and time consuming. VoIP can be scaled according to your needs without the need to lay down additional cables or moving to a new location. And it can be scaled both ways.

What the Best VoIP Providers Offer

There are hundreds of VoIP providers operating on both a nationwide and local level. They each offer high-quality services, but you need to know what to look for.

Let’s take a look at what the best VoIP providers offer.

• Complete Telecommunications System in a Single Package- Every business has different needs. VoIP providers are there to give you the complete package, so you can install the features you need without changing systems. You only need to pay for the features you’re actually going to use, which is not the case with conventional telephone lines, where you’re forced into a certain type of package.

• Enhanced Mobility- Whether it’s a call, a text, or a fax, you need a system that can automatically route any incoming communications to your device(s) of choice. Call forwarding is the minimum standard and you should demand it with every type of VoIP package on the market.

• Simplified Setup- Depending on which VoIP provider you use, you may receive on-site installation/training, or you may be responsible for this yourself. Many national providers are unable to offer on-site services, but local providers can. When you purchase a new VoIP system you should expect to be up and running within a matter of hours.

• No Hardware Involved- One of the great advantages of VoIP in the modern era is there’s no hardware involved. You don’t need to wait for any specialized equipment to arrive from a vendor. You won’t have to take into account any type of hardware as installation can be done on the Internet. Many VoIP providers even offer central dashboards, so you can add and remove extensions at the click of a button.

• Exceptional Customer Service- Like with anything in the world of tech, things can and will go wrong. You want to make sure you get the problem resolved as soon as you possibly can. Search for a VoIP provider known for its customer service. They should be available at any hour of the day or night, and you should be speaking to someone who works for the company – not some outsourced agent.

Why You Need an Innovative Communications Hub in the Middle of Your Office

Don’t just look at VoIP as an opportunity to make cheap calls. VoIP is a total communications hub for your business. It can revolutionize the way you communicate with clients.That’s why you should expect an innovative communications hub from any VoIP provider you team up with. You should be able to make alterations to your system at the click of a button. Make sure that when you choose a VoIP provider you observe their dashboard and what you can do from it on the go.

Have you started researching VoIP providers yet?

Content Source: https://www.cebodtelecom.com/what-to-expect-from-voip-phone-service-provider/

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